Refund policy

Return & Refund Policy

Last Updated: August 4, 2026

At Gifted Decor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before initiating a return.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item meets the following conditions:

The item is unused and in its original condition.
The item is returned in its original packaging with all accessories, tags, and manuals (if applicable).
Proof of purchase or your order number is provided.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

Gift cards
Clearance or final sale items
Personalized or custom-made products
Items marked as non-returnable at the time of purchase
Products that have been used, altered, or damaged after delivery

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your request and, if approved, offer a replacement, refund, or another appropriate resolution.

Return Process

To start a return, please contact our customer support team.

Email: support@gifteddecor.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Once your request is approved, we will provide return instructions.

Please do not send items back without receiving return authorization.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Gifted Decor will cover the return shipping costs.

For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated.

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Exchanges

We replace items only if they are damaged, defective, or incorrect.

If you would like to exchange an item for another size, color, or product (when applicable), please contact us to discuss available options.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. In that case, you may request a return after receiving the order if it meets our return eligibility requirements.